Acceptable Use Policy

NoVocal ("we", "us") provides an AI tool that separates audio files that users upload into stems (vocals, drums, bass, guitar, piano and other). This Acceptable Use Policy applies to everything you upload to, process with, download from or share out of NoVocal. It forms part of our Terms of Service.

1. What NoVocal does and does not do

• NoVocal separates audio you upload. It does not generate images, video, text, voices or music from prompts, and it does not offer voice cloning.
• Results are private to the person who uploaded the file and are deleted automatically after 24 hours. NoVocal has no public gallery, feed or sharing feature.
• The separation is performed by an AI model (Demucs, an open-source music source separation model). Stems are machine-made derivatives of your upload and can contain artefacts.

2. Prohibited content and uses

You must not use NoVocal to process, create, edit or distribute any of the following six categories of content, whether in the audio you upload or in what you do with the results:

1. Pornographic or sexually explicit (NSFW) content.
2. Violent or gory content, including content that glorifies, threatens or incites violence.
3. Hate speech — content that attacks or demeans people based on race, ethnicity, national origin, religion, gender, sexual orientation, disability or other protected characteristics.
4. Child-unsafe content, including any child sexual abuse material (CSAM) or any sexual content involving minors.
5. Deepfakes and impersonation — using stems or vocals to make it appear that a real person said, sang or did something they did not, or to impersonate any person, brand or organisation, with or without their consent.
6. Copyright or trademark infringement — uploading audio you have no right to use, or publishing, selling or distributing stems or mixes made from someone else's recording without the rights holders' permission.

2.1 Zero tolerance

The following lead to immediate removal, a permanent block and, where required by law, a report to the authorities: child sexual abuse material or any sexual content involving minors; content that promotes terrorism, extremism or mass violence; and content inciting genocide or ethnic hatred.

2.2 Other prohibited conduct

• Uploading recordings of other people's voices or private conversations without their consent.
• Using NoVocal to spread fraud, scams, spam or deliberate misinformation.
• Circumventing usage limits or safety measures, for example by automated requests or multiple identities.
• Interfering with, overloading or reverse engineering the service.

3. How we keep the service safe

• Upload controls: only audio files are accepted; the server checks each file's real format and length before processing, and daily limits apply per browser and per network.
• No public distribution: results are visible only to the uploader, are never published by us, and expire after 24 hours.
• Human review of reports: every report is read and assessed by a person.
• Enforcement tools: we can delete results, suspend or ban accounts, and block browsers or networks from using the service.

4. Reporting

If you believe NoVocal is being used in breach of this policy — including to infringe your rights or to impersonate you — please report it.

• Email: hello@novocal.net with the subject "Report".
• Include: what happened, any link, file name or account email you know of, the approximate date and time, and how to contact you. For copyright complaints, include the details listed in our Copyright Policy.
• Urgent reports involving child safety: put "URGENT" in the subject line.

We keep the identity of people who report confidential. Knowingly false or abusive reports may themselves lead to action.

5. How we handle reports

Severity	Examples	Our response
Critical	Child safety, terrorism	Reviewed within 24 hours; content removed, permanent block, reported to authorities where required
High	Deepfakes, impersonation, hate speech, sexual content	Reviewed within 2 business days; content removed and account or access suspended
Medium	Copyright or trademark complaints, misuse of limits	Reviewed within 3 business days; content removed, warning or suspension

We may contact the reporter or the user for more information. Actions we can take include deleting results, warnings, temporary suspension, permanent bans, blocking browsers or networks, removing remaining minutes without refund for serious or repeated violations, and cooperating with lawful requests from authorities.

6. Appeals

If you think we acted on your account by mistake, email hello@novocal.net with the subject "Appeal" within 30 days. A different person from the one who made the original decision will review it, and we will reply within 5 business days.

7. Changes

We may update this policy; the date at the top shows the latest version.