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Terms of Service

The rules for using NoVocal

Agreement

By using NoVocal (“the service”) you agree to these terms. If you do not agree, please do not use the service.

The service

NoVocal uses an AI model to separate an audio file into stems such as vocals, drums, bass, guitar, piano and other instruments. Results depend on the recording and are provided as they are; separation is never perfect.

Your content and responsibility

  • Only upload audio that you own or have permission to use. Separating a recording does not give you any rights to it.
  • You are responsible for how you use the stems. Publishing, selling or distributing material based on someone else’s recording may require permission from the rights holders.
  • You keep all rights you have in the audio you upload. You give us permission to process it only to provide the service. Uploads and stems are deleted after 24 hours.
  • We may remove content or block access if we receive a valid copyright notice; see our Copyright Policy.

Acceptable use

Your use of NoVocal is also governed by our Acceptable Use Policy, which lists prohibited content (including sexual content, violence, hate speech, child-unsafe content, deepfakes and impersonation, and copyright or trademark infringement), how to report misuse, and how we review reports and enforce the rules. In particular, you must not:

  • upload content you have no right to use, or content that is illegal;
  • try to bypass usage limits, for example by automating requests or using multiple identities;
  • interfere with, overload or reverse engineer the service;
  • resell the service or access it through automated means without our written permission.

Plans, billing and renewal

Current prices are always shown on our Pricing page before you pay. All prices are in US dollars; applicable taxes are added at checkout.

  • Free — a limited number of separations per day (currently 2 songs of up to 10 minutes). No payment or account required.
  • Pro subscription — $14.99 per month or $119 per year. Includes a monthly allowance of audio minutes (currently 250 minutes per month), songs up to 20 minutes, lossless WAV stems and practice tools. Unused minutes do not roll over. Pro renews automatically at the end of each billing period at the then-current price until you cancel.
  • One-time minutes — $9.99 for 60 minutes of audio. A one-time purchase, not a subscription; the minutes never expire.

Minutes are counted by the length of each song, rounded up to the next full minute. Separations that fail are not counted. When you have both Pro minutes and one-time minutes, Pro minutes are used first.

Payments are processed by our reseller and Merchant of Record, Waffo (Waffo.com Limited), which handles payment, tax and invoicing for your order.

Cancellation

You can cancel Pro at any time from your billing settings or by emailing hello@novocal.net. Cancellation stops future renewals; you keep Pro until the end of the period you have already paid for, and you will not be charged again.

Refunds

  • Subscriptions: if you are not satisfied, request a refund within 14 days of your first payment or of a renewal and we will refund that payment in full.
  • One-time minutes: unused packs can be refunded in full within 14 days of purchase.
  • To request a refund, email hello@novocal.net from the address used for the order. Refunds are returned to the original payment method. Refunded minutes are removed from your account.
  • Nothing in this policy limits rights you have under consumer law where you live.

Availability

We try to keep the service available but do not guarantee it. We may change, limit or discontinue features at any time.

Disclaimer and liability

The service is provided “as is” without warranties of any kind. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us in the three months before the claim.

Termination

We may suspend or end access for anyone who breaks these terms, including accounts used to abuse free limits or to process content they have no right to use. If we end a paid account without cause, we refund the unused part of the current period. You may stop using the service at any time and delete your account from the settings page.

Changes

We may update these terms; the date at the top shows the latest version. Continued use after a change means you accept it.

Contact

hello@novocal.net