- How are minutes counted?
- By the length of the song: any part of a minute counts as a full minute, so a 3½-minute song uses 4 minutes. The server measures your file and shows the cost before anything is charged. Failed separations are never counted.
- Do unused Pro minutes roll over?
- No. Pro minutes refresh every month. One-time minutes never expire, and Pro minutes are used first when you have both.
- Can I cancel?
- Yes, anytime from your billing settings. You keep Pro until the end of the period you paid for.
- Refunds
- If something is wrong, email hello@novocal.net within 14 days of a payment. Payments are processed by Waffo, our merchant of record.